We are currently receiving messages from customers who are receiving emails that do not come from Drive DeVilbiss, but at first glance look like they do. E-mails of this type are fake and aim to obtain payments or sensitive information from you.
These fake emails usually include a signature sender so that they appear genuine and, in some cases, link to a fake website.
According to our knowledge, the emails are sent by a sender with the domain devilbisshealthcare.cc. The fake website has already been blocked by the authorities, but emails could still be sent. The sender of the e-mails mainly pretends to be an employee of Drive DeVilbiss USA. Currently, we know the sender's address to be firstname.lastname@example.org. However, there could also be other fraudulent senders.
So far, we have received feedback from customers that they have tried to receive payments by placing fraudulent orders with advance payment. Especially are offered for sale in these e-mails.
What you can do to protect yourself
There are a few simple rules you can follow to protect yourself from fraudulent emails:
- Check which email address was used and if it is a legitimate Drive DeVilbiss email address.
- Check the email for gross spelling errors
- Do not open any links or attachments in case of suspicion
- Do not make any payments without an official order confirmation. You will always receive the order confirmation as a PDF with our usual letterhead.
If an e-mail seems suspicious, contact your contact person or forward the e-mail to us: email@example.com.
By forwarding a potentially fraudulent email to us, we can review it and, if necessary, contact the authorities to initiate an investigation or support existing investigations with further information.
With best regards
Your Drive DeVilbiss Team